Help Center

How can we help?

Quick answers about how Dental Shift works for clinics and dental professionals across Australia. Can't find what you need? Ask our AI assistant — it's available 24/7.

Getting started

What Dental Shift is and how to sign up

What is Dental Shift and how is it different from an agency?
How do I get started — what info do I need at signup?

Getting started

Verification

AHPRA, ID and credential checks

How do you verify dentists, hygienists, OHTs and assistants?

Verification

Pricing & pay

Rates, fees, billing and payouts

How much does it cost? Are there agency markups or hidden fees?
What does the 25% platform margin cover?
Who sets the rate — me or the locum?
How does payment work? When am I charged?
What does 'Processing' mean on a booking?

Pricing & pay

Shifts & bookings

Posting, accepting and cancelling shifts

How fast will my shift get filled? What if no one accepts?
Can I rebook the same locum or build a favourites list?
What if I need to cancel a shift?
Do you cover emergency or same-day shifts?

Shifts & bookings

Tax & compliance

Contractor status, super, insurance

Do I need to handle super, PAYG or insurance?

Tax & compliance

Trust & safety

No-shows, disputes, privacy

What if the locum no-shows or underperforms?
Is my clinic data and patient info safe?
What happens if there's a dispute over hours or pay?

Trust & safety

Permanent roles

Full-time and part-time placements

Can I post permanent roles too?

Permanent roles